Refund policy

White House Gifts
Last Updated: 2026

We want you to love your purchase. If something isn’t right, we’re here to help.

Return Eligibility

Only items purchased directly from WhiteHouseGifts.com may be returned within 30 days of delivery.

To qualify for a return:

Items must be unused, unworn, and unwashed
Must be in new condition
Must include original packaging, tags, and accessories

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale or clearance items
Personalized or custom products
Items showing signs of wear or use
Items returned without original packaging

How to Start a Return

Email customerservice@whitehousegifts.com to request a return authorization before sending any items back.

Please include:

Order number
Reason for return
Whether you are requesting a refund, exchange, or replacement

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service and insuring the package.
White House Gifts is not responsible for returns lost in transit.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 5 days of delivery. We may request photos to assist with the claim.

Return Address

White House Gifts
Attn: Returns Department
805 15th Street NW, LL-150
Washington, DC 20005

Refunds

Once your return is received and inspected:

Refunds are issued to the original payment method
Original shipping charges are non-refundable
Returns missing components or not in original condition may receive a partial refund
Processing typically occurs within 72 hours
Credit card refunds may take 1–2 billing cycles to appear

We reserve the right to refuse returns that do not meet policy requirements.

Exchanges

Exchanges are subject to product availability. If an item is unavailable, a refund will be issued.

Shipping & Delivery Notes

Shipping rates are calculated at checkout. Oversized or heavy items may incur additional delivery charges. We may require a signature for orders over $100.

International shipping is not currently available.

Return Abuse

Excessive or abusive return activity may result in refusal of future returns.

Questions?